Shipping policy
Auto Composites Shipping Policy.
Thank you for visiting and shopping with Auto Composites. The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Order Confirmation
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase. In the event you do not receive a confirmation email, please double check your spam/junk folder.
2.Shipment Processing Time
Shipment processing typically requires 3-4 business days. As soon as your payment is authorised and verified, we strive to dispatch most items on the next business day where possible.
Please note that during periods of high demand, such as the end of the Christmas period, the processing time may extend to 5-6 business days.
Additionally, orders placed over the weekend will be processed on the Monday. Rest assured, we are committed to delivering your order promptly and efficiently, and we appreciate your understanding during peak times.
3. Shipment Locations - Australia, New Zealand, Americas
3.1. Parcel includes tracking
3.2. Shipping Restrictions
We are unable to ship to parcel lockers or PO Boxes.
4. Shipment Rates and Delivery Estimates
Auto Composites endeavours to get your order to you as soon as possible. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times may be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
Standard Shipping
Most orders placed during a business day, are generally shipped withing 3-4 working days.
Please note: We are unable to hold any deliveries once an order has been placed.
(Approximate times from dispatch to delivery)
VIC: 7-10 business days
SA: 7-10 business days
NSW & ACT: 7-10 business days
QLD & TAS: 7-10 business days
NT & WA: 7-10 business days.
Please note: Times given are purely an estimate only. Your tracking ID will give you an accurate ETA once dispatched.
Standard Shipping is free to most metro & regional postcodes. Certain postcodes may incur a delivery surcharge. We invite you to check if your postcode is eligible by using the "Free Shipping Checker" located on the product pages, and cart page. A shipping table is also provided at the bottom of this policy.
(b) Please note:
(i) Business day means Monday to Friday, except holidays.
(ii) Orders are not shipped or delivered on weekends or holidays.
(iii) Date of delivery may vary due to carrier shipping practices, delivery
location, method of delivery, and the items ordered.
(iv) Items may be delivered in partial deliveries across separate shipments and in some cases with different carriers.
(v) When placing your order, we consider these factors when calculating the Estimated Delivery Date:
(A) Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
(B) Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
(vii) We will not be responsible for wrong shipping address if you provide incorrect information.
(viii) Any delivery delay should be reported to us within 30 working days from the date of dispatch. Any delivery day will be investigated by our courier partner which can take up to 3 working days.
5. Tracking Options
Auto Composites aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a shipping ID and link to track your package.
5.1. Domestic Only
All orders delivered within Australia automatically have tracking included.
6. Cancellations
If you need to cancel your order, please let us know as soon as possible by emailing sales@autocomposites.com.au and placing the subject line as “URGENT CANCELLATION Order #.........” with your full name and order number and our team will do our best to put a stop to the dispatch.
Please note: If you wish to cancel once the package has been accepted by the courier for delivery then we will be unable to assist as it will already be on its way to you and you will need to contact our support team to arrange a change of mind return.
7. Change of Shipping Address
Auto Composites understands that mistakes do happen. If you need to change your address, please let us know as soon as possible by emailing sales@autocomposites.com.au and placing the subject line as "URGENT CHANGE OF ADDRESS Order #........." with your order number, and revised address and our team will update the address on the shipping label.
Please note: If you wish to change your address once the package has been accepted by the courier for delivery then we will be unable to assist as it will already be on its way to you.
8. Damages
If there is any damage to the packaging on delivery, please contact us immediately at sales@autocomposites.com.au
9. Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Auto Composites politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at sales@autocomposites.com.au report missing or lost packages.
Any delivery delay should be reported to us within 30 working days from the date of dispatch. Any delivery day will be investigated by our courier partner which can take up to 3 working days.
10. Auto Composites Shipping Protection Promise
Shop with 100% confidence.
In the unfortunate and rare event that your order does not get delivered, or if your order is damaged on arrival, we will replace or refund your order.
Item damaged in transit
If your order has been delivered, but is damaged, please send photographic proof and a description of the damages to sales@autocomposites.com.au as soon as possible.
If you claim a replacement product or refund for an item damaged on arrival, please keep the original boxes as we may need to have the item sent back to us for inspection. (At our cost)
Item lost in transit
If your order has not been delivered by your assigned courier after 6 weeks, please contact us at sales@autocomposites.com.au and we will arrange your replacement or refund.
11. Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via your email that you have provided to us.
12. Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel at your local Post Office. If your item is delivered by Fastway, Toll or Allied Express, an arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost may occur if you are not home at the arranged time.
13. Rejected By Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might be quicker, or take longer than expected due to various reasons. If you do not receive your item within 15 business days, please contact our customer care team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
14. Postcodes Not Yet Covered
Due to the limited access of our carriers, there are certain postcodes that we are currently unable to deliver to. Please refer to the list below for more details.
We try our best to include all of the undeliverable postcodes on the list, however, there are still a few postcodes that could be undeliverable for certain products. Orders with no shipment service will be cancelled and refunded automatically.
Please contact our customer support team for more information if you need the item to be delivered to a remote postcode to ensure your order can be processed successfully.